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COVID-19 FAQs | Remarkable
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COVID-19 FAQs

As the virus status is evolving on a daily basis, I would like to use this chance to update you on how Remarkable Outdoor Living is responding to the challenge.

For nearly 20 years since established, the company has set our mission to bring remarkable outdoor lifestyle to Australian families. In this uncertain time, our commitment to you has not changed. All showrooms are open 7 days a week in 5 locations across Australia and we are taking every measure necessary to ensure our product and service continue to impress you. Please know the health and safety of our employees and customers has been our priority. We’ll keep this page updated with the latest information.

FAQs

Q. Is online ordering still available?

A. Yes! We have created a state-of-art, secure online portal for you to sit back, purchase online and wait for your favorite setting delivered to your backyard. Via our leading e-commerce platform, you can enjoy 'Browse---Purchase---Home delivery' all with one click.

Q. Can I still visit your showrooms?

A. Yes! Covid-19 is not affecting our normal schedule. All showrooms are open 7 days a week in 5 locations across Australia. So feel free to check out your nearest showrooms where our sales experts can assist you.

Q. Do you have ample stock? What if my order is delayed?

A. No worries! We have ample stock ready for delivery. Remarkable Outdoor Living takes pride in our effective procurement process and our long-time relationship building with local suppliers, which allows us to confidently say that we have ample stock in our warehouses, and they are ready for delivery at any time. If you are looking for anything for the Easter, pre-Easter delivery is available.

Q. What will happen to if I have an order pending?

A. Rest assured! If you have an order pending we will still deliver it. Please contact our Customer Services 1300 296 505 for the latest information on your delivery. If you're not ready to receive your order or would prefer to delay the delivery, please contact your nearest showroom directly. Their contact details can be found in location pages. The index can be found in the upper-left-hand corner of our homepage.

This situation is changing daily. At the moment, our carriers are delivering as normal. Please check the latest stock information on our product pages, or check 'My Account' for information relating to your specific orders. If you have any questions, please do not hesitate to contact us.

Q. What precautions are your warehouses/couriers taking to prevent the spread of COVID-19?

A. Great question! The health and safety of our employees and customers has been our priority. At Remarkable Outdoor Living we are taking a sensible approach to COVID-19 based on what health authorities advised to ensure the wellbeing of our staff and customers. We have installed hand sanitizer in showrooms for our sales team. We are also in-line with all other recommendations from Australian government, such as social distancing of 1.5m and regular hand washing.

In our warehouses, we've increased our hygiene regimes to ensure that hand washing and cleaning are much more frequent. Our carriers have all deployed similar working practices and we continue to work with them on a daily basis to share our latest thinking. All of our carriers are now providing zero-contact delivery and will refrain from physically getting in touch with you and your families during this time.

Q. Do you have a no-contact delivery process in place?

A. Yes! Glad that you asked! To drive down cross-infection to the lowest level, we are now offering Zero Contact Delivery and Assembling.

This means having your favorite setting delivered and set up in your backyard but with no direct contact between you and our delivery experts. We understand the trust our customers place in us to deliver your settings and we take our responsibility seriously.

Q. What will happen after I’ve requested Zero Contact Delivery and Assembling?

A. We’re working hard to keep everything running as normally as possible during this time, in the meantime, the safety of our teams and customers is our top priority. With that in mind, we’ve decided to minimize the time that our customers and delivery partners are in contact.

If you request a Zero Contact Delivery and Assembling, the delivery staff will contact you by phone to let you know they have arrived so that you can advise them on where you want your furniture placed, and when complete they will call you again to confirm completion and wait to ensure you have collected your order.

Zero Contact Delivery and Assembling is at no extra cost.

Q. I'm self-isolating. Can I still purchase from your website? What should I do?

A. Yes, of course. We're now providing zero-contact delivery or, if you'd prefer, we can hold your order at our warehouse until you're ready to receive it. You can arrange it via email or get in touch with our Customers Services team 1300 296 505.

Q. Are your Customer Services still available?

A. Yes! You can contact our Customer Services via email or 1300 296 505 over this period. If you would like to speak to a sales assistant directly in your nearest showroom, their contact details are listed below:

  • Sydney Showroom 02 9488 8561
  • Melbourne Showroom 03 9532 2270
  • Melbourne Showroom (Nunawading) 03 9878 2144
  • Brisbane Showroom 07 3257 7448
  • Sunshine Coast Showroom 07 5479 3286



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